Frequently Asked Questions
Everything you need to know about our farm-to-table grains.
How are your grains sourced?
All Heartland Craft Grains are grown using sustainable practices directly on our family-owned farms. We prioritize soil health and traditional farming methods to ensure the highest quality harvest.
Are your products organic?
While we are not certified organic, we practice 'beyond organic' regenerative agriculture. This means we avoid synthetic pesticides and focus on natural biodiversity to nourish our crops.
How should I store my grains and flours?
To maintain peak freshness, store your grains in a cool, dry place in an airtight container. For long-term storage of stone-ground flours, we recommend refrigeration or freezing.
What is your shipping policy?
We ship nationwide via carbon-neutral carriers. Orders are typically processed within 2-3 business days to ensure your grains spend as little time in transit as possible.
Do you offer bulk discounts for bakeries?
Yes, we provide wholesale pricing for bakeries, restaurants, and brewing partners. Please contact our wholesale department through the 'Contact Us' page for a custom quote.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please reach out to us within 14 days for a replacement or refund.