Returns & Exchanges
Due to the perishable nature of our stone-milled grains and flours, we aim to ensure your complete satisfaction with every harvest-to-home delivery. If your order arrives damaged or does not meet our quality standards, please contact us within 14 days of receipt for a replacement or refund.
Inspect Your Shipment
Upon arrival, please check your grain bags for any punctures or moisture damage that may have occurred during transit.
Document the Issue
Take clear photographs of the product and packaging if there are visible defects or signs of spoilage to help our quality control team.
Contact Our Team
Email [email protected] with your order number and the photos to initiate a claim for a refund or exchange.
Proper Disposal
Since we cannot accept physical returns of food items for safety reasons, we will provide instructions on whether to discard or compost the affected product.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing